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The most comprehensive, practical curriculum to develop the skills needed for today's management challenges. There are a total of 17 modules grouped into four categories.

strategies for leading others

Essential Skills of Leadership Essential Skills of Communicating

personal leadership power

Supporting Change Effective Upward Communication

improving individual performance

Developing Performance Goals Providing Performance Feedback Coaching Job Skills Delegating

overcoming performance barriers

Resolving Conflicts Managing Complaints Effective Discipline Improving Work Habits

essential leadership skills

» establish the communication and management skills needed to direct the performance of individuals and teams.

» critical for the success of first-time managers or supervisors.

» all levels of management can benefit from this practical toolkit of time-tested skills.

Think you know the history of training?

The case method, or case study, is used worldwide as an active learning methodology. The case study approach was pioneered by:

Confucius
The Harvard Business School
Napoleon
Kirkpatrick

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